Return & Exchange Policy

 At DilshadAwan.com, we uphold a transparent and customer-centric approach to returns and exchanges. Please review our policy below for clarity on how we handle such requests:

Defective Item Returns:

• Defective items purchased through our website can be returned if they are in new and undamaged condition.
• Customers have the right to return defective items within 7 days from the date of receipt.

Initiating a Return:

• To initiate a return, customers must provide the online order ID and describe the nature of the defect.
• Contact us at WhatsApp 0318-0171558 with your order details and a description of the defect.

Resolution Process:

• Upon receiving your return request, we aim to swiftly resolve the matter by replacing missing or defective items, facilitating an exchange, or issuing a full refund.

Customer Responsibility:

• Customers are responsible for any mailing or shipping charges associated with returning defective items.

Policy Limitations:

• Please note that we will only process returns or exchanges for defective items, not for other reasons.

Return Address:

• Kindly mail the defective product to the following address: contact.dilshadawan@gmailcom

We value your satisfaction and are committed to addressing any concerns you may have regarding your purchases. Should you require further assistance or have any queries, please don't hesitate to reach out to our dedicated customer service team at contact.dilshadawan@gmail.com. Your trust in DilshadAwan.com is our priority.